Returns & Refunds

Not quite in love with what you chose? Products may be returned or exchanged within 30 days of purchase with a printed or digital receipt. A 15% restocking fee applies.


Make an exchange request to us at within 48 hours of purchasing your product and include your name, email address, and order number. For online orders, send a request within 48 hours of purchasing your product. Customers are liable for shipping costs both ways on an exchange or return unless the return is due to a workmanship issue.

Shaped hats and custom-made hats will not be refunded. All sales are final for these items.


No exchanges or returns after 30 days of purchase.


All international sales are final.


* Please note - Retail shops are unable to refund purchases back to PayPal and Apple Pay accounts at this time. If your online order was processed through one of these payment methods, please complete your return through If returning to the shop, a gift card or store credit will be issued for the original purchase price.


* Any custom fees paid at the time of delivery are non-refundable. Shipping charges are not refundable unless an error was made in shipping.


Greeley Hat Works online and in-store purchases cannot be returned to any Greeley Hat Works authorized 3rd party retail partner, and we cannot accept returns, online or in-store, of items purchased from authorized 3rd party retail partners.

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