Frequently Asked Questions
Need help? Be sure to visit our support forums for answers to your questions!
All our felt hats are built by hand in our Greeley, CO location. When they are finalized, whether they are custom or a stock size hat, they are left in an unshaped state, which we call Open and Flat. We do this so that we can shape each and every hat to your exact specifications.
It's very important when you order a Standard hat online to specify what shape you'd like. You can even send us a picture of a hat shape and we can shape it exactly to the picture.
We do have a full service renovation service for hats from deep cleaning to fixing sweatbands and everything in between. However, not every hat can be renovated depending on the quality of the hat. Please send any renovation questions to renovate@GreeleyHatWorks.com.
When sending your hat in please include the following information:
- Contact Info
- Current Fit of The Hat
- Do we have your head pattern on file?
- What would you like us to do?
If you purchase or have purchased a Greeley Hat Works standard or custom hat there is no additional charge to shape the hat.
If you've had The Greeley Experience and would like to get your custom measurements into a hat you already own, just send in your hat to our ReCraft Team, and they can make that happen for you. Contact our ReCraft team at renovate@GreeleyHatWorks.com.
Please play with our Custom Hat creator right here on our website, right here.
There are many more possibilities when it comes to a custom hat. The Custom Hat section of our shop is just the tip of the iceberg. If you'd like to order a Custom Hat, the best thing to do is visit our Showroom in Greeley, Colorado or make an appointment with Owner Trent Johnson at a Trunk Show, Trade Show, or convention.
You are only limited by your budget and time frame. Each hat is benchmade by hand. Please expect an 8-12 week creating/shipping time on your custom hat.
The sky is the limit when it comes to hat creases. Please take a look at our blog, #HATitude® 101: Hat Shapes to get your mind working.
We have been renovating hats since 1909. The only major change to our process was changing our solvent in the early 1940s due to government regulations.
First, the hat is evaluated and stripped down to soak in our signature petroleum-based solvent for nearly a week. Why do we use a petroleum-based solvent? Your hat is made from hair. Hair naturally has "good" oil in it that helps keep it healthy. Soaking and washing it in our solvent helps rejuvenate and restore the vital "good oils" back into each and every piece of hair your hat is made from.
After it is soaked each hat is washed by hand and then put into our antique hat spinner to remove the excess solvent. At this point, the hat may be re-washed if needed, as many times as needed. Each hat is then air-dried for several days.
After the drying process each hat is re-blocked (making the crown round again) and re-flanged (making the brim flat again). After this step, each hat is re-pounced (sanded with special paper meant to lay the nap of the hat back down in the proper direction). Next, the sweatband is sewn back in the hat with a sewing machine made just for that job. It is re-pressed and cooled again. The hat is then re-lined with a new satin liner unless otherwise requested. The hat trim is then sewn back on, by hand. The hat is then creased by hand and shipped back.
Please remember, each hat is unique, and we cannot guarantee every spot can be removed. Like a shirt, if you wear it all the time and send it in for a cleaning after hard use, not every spot will come out every time.
All our custom and stock hats are built by hand in our Greeley, CO location. When ordering a standard hat, you are choosing a hat “off of the shelf” in a general size. Purchasing a standard hat is similar to visiting the cap store, or buying a baseball cap at the ball park--based on size. When you order a custom hat, you get to choose the colors, quality, and accoutrements to fit your liking. All the hats you see online are in our standard sizes and are a regular oval shape.
Picking a quality is the first step in choosing your hat. Please take a look at the difference between our qualities, what they’re made of, and comparisons of our major competitors over on our blog at the #HATitude® 101: Hat Qualities.
Since 1909, Greeley Hat Works has been creating and renovating fine quality headwear. Just about any kind of hat you can imagine, from traditional working cowboys' hats, to fashion-forward cutting edge hats. The things they both have in common is they are all built one at a time, by hand. When you pick up a hat built by Greeley Hat Works, you can feel the difference. It's hard to put into words what that difference is exactly. Maybe it's the finish on a hand-built felt hat, velvet soft yet firm. More than likely, it's the things that aren't that make the biggest difference. It isn't made on an assembly line with a "one-size-fits-all mentality". It's built by hand with elbow grease of a skilled hatter using tools and techniques and sorcery that have been around since the 1800s.
But it isn't just the skill of the hatter that makes a great hat, it also depends on what the hat is made from. It's like the old saying "You can't make a silk purse out of a sow's ear". Nor can you make a great hat from poor materials. Skill and craftsmanship are important, but the integrity of the materials used is the foundation of lasting quality.
With any of the Greeley Hat Works hats you are only limited by your imagination. Your Greeley Hat Works hat is as unique as your signature, so express yourself.
Wear your #HATitude®.
You are allowed to wear your hat through security screenings as per the TSA's website.
Each hat purchased from Greeley Hat Works includes a card (pictured below) that you can carry with you through security when flying. The text of the card is written below for further inspection.
Download the card by clicking here.
On August 4, 2007, TSA implemented revisions to its screening procedures for head coverings. TSA does not conduct ethnic or religious profiling and employs multiple checks and balances to ensure profiling does not happen. All members of the traveling public are permitted to wear a head covering (whether religious or not) through the security checkpoints.
The new standard procedures subject all persons wearing a head covering to the possibility of additional security screening, which may include a pat-down search of the head covering. Individuals may be referred for additional screening if the security officer cannot reasonably determine that the head area is free of a detectable threat item. If the issue cannot be resolved through a pat-down search, the individual will be offered the opportunity to remove the head covering in a private screening area. TSA's security procedures, including the procedures for screening head coverings, are designed to ensure the security of the traveling public. These procedures are part of TSA's multi-layered approach to security screening.
You can return any Greeley Hat Works caps, apparel, or leather goods in-person to our Greeley Hat Works showroom in Greeley, CO for exchange, or store credit with a 15% restocking fee. Returns must be accompanied by the original paper or emailed receipt, products must be in their original condition, and the return must be made within 30 days of purchase.
Any Standard Hat, Custom Hat, or Straw Hat bought from Greeley Hat Works is not eligible for return. If you are unsatisfied with your product, please contact email@example.com and include your name, email address and order number
Returning items from multiple orders? - Customers must complete a separate return for each order number to avoid delays and make sure all items are processed correctly.
* Customers are responsible for return shipping costs, and original shipping charges are non-refundable (unless return is due to damaged or defective product).
* Please note - Retail shops are unable to refund purchases back to PayPal and Apple Pay accounts at this time. If your online order was processed through one of these payment methods, please complete your return through our warehouse via mail (details below). If returning in the shop, a gift card or store credit will be issued for the original purchase price.
* Any customs fees paid at time of delivery are non-refundable. Shipping charges are not refundable unless an error was made in shipping.
Greeley Hat Works online and in-store purchases cannot be returned to any Greeley Hat Works authorized 3rd party retail partner, and we cannot accept returns, online or in-store, of items purchased from authorized 3rd party retail partners.
You are responsible for shipping the item back to us via mail.
Your return for exchange or refund MUST be accompanied by your original paper or digital receipt. We cannot honor returns for refund or exchange without their respective original paper or digital receipt. Additionally, we cannot accept returns for refund or exchange outside of the 60 days from the date of purchase window.
Greeley Hat Works ("we" and "us") is the operator of https://greeleyhatworks.com ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time, there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the back-ordered item or if you would prefer for us to process a refund.
- Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.
- Delivery Terms
3.1 Transit Time Domestically
In general, domestic shipments are in transit for 2 - 7 days. If you place your after 11:45 am Mountain Standard Time on Friday, or over the weekend (Saturday or Sunday), your order will be shipped the following week.
3.2 Transit time Internationally
Generally, orders shipped internationally are in transit for 4 - 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.
3.3 Dispatch Time
Orders are usually dispatched within 2 business days of payment of order Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
3.4 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched
3.5 P.O. Box Shipping
Greeley Hat Works does not ship to P.O. Boxes, please provide a physical address for UPS or FedEx shipping.
3.6 Military Address Shipping
We are able to ship to military addresses using USPS. We are unable to offer this service using courier services
3.7 Items Out Of Stock
If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item.
3.8 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
- Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
- Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
- Duties and Taxes
6.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website.
6.2 Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid upon arrival in the destination country. This varies by country, and Greeley Hat Works encourage you to be aware of these potential costs before placing an order with us.
If you refuse to pay duties and taxes upon arrival at your destination country, the goods will be returned to Greeley Hat Works at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy
- Lost/Stolen Packages
Greeley Hat Works will not be held responsible for packages that are lost or stolen. Lost or stolen package claims should be directed to UPS claims.
- Customer service
For all customer service inquiries, please email us at firstname.lastname@example.org
Monday - Friday : 10am - 5pm
Saturday and Sunday : 10am - 1pm
**All times are Mountain Standard Time
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