Shipping Policy

By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations for our service.


  1. General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time, there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the back-ordered item or if you would prefer for us to process a refund.


  1. Shipping Costs

Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.


  1. Delivery Terms

3.1 Transit Time Domestically

In general, domestic shipments are in transit for 2 - 7 days. If you place your after 11:45 am Mountain Standard Time on Friday, or over the weekend (Saturday or Sunday), your order will be shipped the following week.


3.2 Transit time Internationally

Generally, orders shipped internationally are in transit for 4 - 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.


3.3 Dispatch Time

Orders are usually dispatched within 2 business days of payment of order Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.


3.4 Change Of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.


3.5 P.O. Box Shipping

Greeley Hat Works does not ship to P.O. Boxes, please provide a physical address for UPS or FedEx shipping.


3.6 Military Address Shipping

We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.


3.7 Items Out Of Stock

If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item.


3.8 Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.


  1. Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.


  1. Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.


  1. Duties & Taxes

6.1 Sales Tax

Sales tax has already been applied to the price of the goods as displayed on the website.


6.2 Import Duties & Taxes

Import duties and taxes for international shipments may be liable to be paid upon arrival in the destination country. This varies by country, and Greeley Hat Works encourage you to be aware of these potential costs before placing an order with us.


If you refuse to pay duties and taxes upon arrival at your destination country, the goods will be returned to Greeley Hat Works at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.


  1. Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.


  1. Lost/Stolen Packages

Greeley Hat Works will not be held responsible for packages that are lost or stolen. Lost or stolen package claims should be directed to UPS claims.


  1. Customer service

For all shipping inquiries, please email us at

Monday - Friday : 10am - 5:30pm *Mountain Standard Time

Greeley Hat Works owner Trent Johnson shapes a black hat.

The Shining Parlor


Originally called The Shining Parlor, the company was founded by two Greek brothers in Greeley, Colorado.

Greeley Hat Works owner Trent Johnson trims the brim of a custom hat.

Greeley Hat Shop & Shining Parlor


The shop was remodeled and renamed to Greeley Hat Shop & Shining Parlor. Simultaneously, the company expanded into Fort Collins.

Greeley Hat Works uses the conformateur to measure and capture the head pattern to begin each individual's custom hat process.

Greeley Hat Shop & Shining Parlor


The hat industry started to change as did the company’s clientele. The hat styles went from fashion-inspired to everyday functioning.

Greeley Hat Shop


Susie Orr purchased the shop and revitalized the original structure of the business and Greeley Hat Shop started creating and designing custom hats once again. She closed the storefront and moved hatmaking to her family ranch.

The conformateur is a tool from the 1800s, used still at Greeley Hat Works to measure individuals heads and to capture their head patterns for a custom hat experience.

Greeley Hat Shop


Trent Johnson started as an apprentice for Orr. Two years later, Johnson convinced her to reopen a shop in downtown Greeley at 826 9th Street Plaza.

Greeley Hat Works Owner and C.reative V.ision O.fficer Trent Johnson leans on rustic Greeley Hat Works truck.

Greeley Hat Works


Johnson purchased the shop from Orr. Johnson continues to uphold the legacy of Greeley Hat Works.

There are very few things that have changed about Greeley Hat Works since it was established, other than owners. The company uses traditional Parisienne hat-making tools that the shop coined “retro-tech” to build each and every hat.

Greeley Hat Works owner Trent Johnson shapes hats to customize the look of hats to fit each individual's preferences.

Meet Trent Johnson

As a kid, Trent Johnson didn’t collect baseball cards, he collected hats. “On a family holiday to the grand opening of Epcot,” says Trent. “I took hats home as souvenirs from all the different world booths—a fez hat from Morocco, a beret from France, a ‘bobby hat’ from London—that’s kind of not normal.”

As the 4th Hatmaker to own Greeley Hat Works, Trent is a creative force and passionate artist. He is the definition of an entrepreneur, trend-setter, and move-and-shaker, but the most important things in his life are people. Many of his close friends and customers would go so far as to feel that they are family, too. Trent challenges the people in his life to constantly aspire for greatness and never accept the standard. Always original, never boring. A rebel blazing a trail to quality handmade hats. Everyone deserves to experience #HATisfaction®."

Since then, Trent’s love of hats has only grown. From the day that Trent bought Greeley Hat Works in 1996 to today, his work and the name of the shop have only become more prolific and well-known. Over the years, Trent has made it his mission to provide excellent hats for the everyman.

“From the guy who’s saved up his paycheck working at the feedlot, to the guy who just sold his high-tech business, you can see the pleasure on their face when they put on the finished hat. That moment is as cool as being in the White House.”

And Trent would know. Beginning in 2002, Trent has had the privilege of building several hats for President George W. Bush. From there, he began outfitting custom hats for many dignitaries, celebrities, movies and television shows, and politicians.

Using the same tools since the day the company opened, Greeley Hat Works continues a legacy of hand-crafted, high-end hat making. By focusing on quality and customer service, Trent has built Greeley Hat Works one step at a time through handshakes, meetings, and making sure Greeley Hat Works keeps the feel of a smaller company.

Crown Shapes

Choosing a shape for your ready-to-ship hat or custom hat can be daunting if you’re not sure what you like. If this is your first time choosing which shape you’d like to have, just remember, these are our most popular hat shapes and any face shape will look great underneath these hats.

Once you know your favorite shape, building your new hat will be fun. 

The first two styles are our most popular amongst our western customers. The rest of the shapes depend on the look you’re going for, which you can see below. We have some daytime/fedora variations as well as variations that add a little #HATitude® to a “cowboy hat.”

Brim Shapes

The first two styles are our most popular amongst our western customers. The rest of the shapes depend on the look you’re going for, which you can see below. We have some daytime/fedora variations as well as variations that add a little #HATitude® to a “cowboy hat.”