Returns & Refunds

Not quite in love with what you chose? Products may be returned or exchanged within 30 days of purchase with a printed or digital receipt. A 15% restocking fee applies.

Make an exchange request to us at within 48 hours of purchasing your product and include your name, email address, and order number. For online orders, send a request within 48 hours of purchasing your product. Customers are liable for shipping costs both ways on an exchange or return unless the return is due to a workmanship issue.

Shaped hats and custom-made hats will not be refunded. All sales are final for these items.


No exchanges or returns after 30 days of purchase.


All international sales are final.


* Please note - Retail shops are unable to refund purchases back to PayPal and Apple Pay accounts at this time. If your online order was processed through one of these payment methods, please complete your return through If returning to the shop, a gift card or store credit will be issued for the original purchase price.


* Any custom fees paid at the time of delivery are non-refundable. Shipping charges are not refundable unless an error was made in shipping.


Greeley Hat Works online and in-store purchases cannot be returned to any Greeley Hat Works authorized 3rd party retail partner, and we cannot accept returns, online or in-store, of items purchased from authorized 3rd party retail partners.

Greeley Hat Works owner Trent Johnson shapes a black hat.

The Shining Parlor


Originally called The Shining Parlor, the company was founded by two Greek brothers in Greeley, Colorado.

Greeley Hat Works owner Trent Johnson trims the brim of a custom hat.

Greeley Hat Shop & Shining Parlor


The shop was remodeled and renamed to Greeley Hat Shop & Shining Parlor. Simultaneously, the company expanded into Fort Collins.

Greeley Hat Works uses the conformateur to measure and capture the head pattern to begin each individual's custom hat process.

Greeley Hat Shop & Shining Parlor


The hat industry started to change as did the company’s clientele. The hat styles went from fashion-inspired to everyday functioning.

Greeley Hat Shop


Susie Orr purchased the shop and revitalized the original structure of the business and Greeley Hat Shop started creating and designing custom hats once again. She closed the storefront and moved hatmaking to her family ranch.

The conformateur is a tool from the 1800s, used still at Greeley Hat Works to measure individuals heads and to capture their head patterns for a custom hat experience.

Greeley Hat Shop


Trent Johnson started as an apprentice for Orr. Two years later, Johnson convinced her to reopen a shop in downtown Greeley at 826 9th Street Plaza.

Greeley Hat Works Owner and C.reative V.ision O.fficer Trent Johnson leans on rustic Greeley Hat Works truck.

Greeley Hat Works


Johnson purchased the shop from Orr. Johnson continues to uphold the legacy of Greeley Hat Works.

There are very few things that have changed about Greeley Hat Works since it was established, other than owners. The company uses traditional Parisienne hat-making tools that the shop coined “retro-tech” to build each and every hat.

Greeley Hat Works owner Trent Johnson shapes hats to customize the look of hats to fit each individual's preferences.

Meet Trent Johnson

As a kid, Trent Johnson didn’t collect baseball cards, he collected hats. “On a family holiday to the grand opening of Epcot,” says Trent. “I took hats home as souvenirs from all the different world booths—a fez hat from Morocco, a beret from France, a ‘bobby hat’ from London—that’s kind of not normal.”

As the 4th Hatmaker to own Greeley Hat Works, Trent is a creative force and passionate artist. He is the definition of an entrepreneur, trend-setter, and move-and-shaker, but the most important things in his life are people. Many of his close friends and customers would go so far as to feel that they are family, too. Trent challenges the people in his life to constantly aspire for greatness and never accept the standard. Always original, never boring. A rebel blazing a trail to quality handmade hats. Everyone deserves to experience #HATisfaction®."

Since then, Trent’s love of hats has only grown. From the day that Trent bought Greeley Hat Works in 1996 to today, his work and the name of the shop have only become more prolific and well-known. Over the years, Trent has made it his mission to provide excellent hats for the everyman.

“From the guy who’s saved up his paycheck working at the feedlot, to the guy who just sold his high-tech business, you can see the pleasure on their face when they put on the finished hat. That moment is as cool as being in the White House.”

And Trent would know. Beginning in 2002, Trent has had the privilege of building several hats for President George W. Bush. From there, he began outfitting custom hats for many dignitaries, celebrities, movies and television shows, and politicians.

Using the same tools since the day the company opened, Greeley Hat Works continues a legacy of hand-crafted, high-end hat making. By focusing on quality and customer service, Trent has built Greeley Hat Works one step at a time through handshakes, meetings, and making sure Greeley Hat Works keeps the feel of a smaller company.

Crown Shapes

Choosing a shape for your ready-to-ship hat or custom hat can be daunting if you’re not sure what you like. If this is your first time choosing which shape you’d like to have, just remember, these are our most popular hat shapes and any face shape will look great underneath these hats.

Once you know your favorite shape, building your new hat will be fun. 

The first two styles are our most popular amongst our western customers. The rest of the shapes depend on the look you’re going for, which you can see below. We have some daytime/fedora variations as well as variations that add a little #HATitude® to a “cowboy hat.”

Brim Shapes

The first two styles are our most popular amongst our western customers. The rest of the shapes depend on the look you’re going for, which you can see below. We have some daytime/fedora variations as well as variations that add a little #HATitude® to a “cowboy hat.”